Right of Withdrawal & Returns

↩️ Right of Withdrawal & Returns

Statutory right of withdrawal (14 days)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (by post or email):

Estellias
Robert Lipau
c/o Adressgeber #2085
An der Alten Ziegelei 38, 48157 Münster
Email: support@estellias.com

Effects of withdrawal

If you withdraw from this contract, we will refund all payments received, including delivery costs, without undue delay and no later than 14 days from the day we receive your notification. We use the same means of payment as your original transaction.

Return costs

You bear the direct cost of returning the goods.

Return conditions

✅ Items must be unused
✅ In their original packaging
✅ All labels and protective films intact
✅ Returned within the applicable period

30-day satisfaction guarantee

In addition to the statutory 14-day right of withdrawal, we offer you a 30-day money-back guarantee. If you are not satisfied with your purchase, simply email us within 30 days of receipt at support@estellias.com — we will find a solution or refund you.